Customer Complaints Case Handler

About Capital One

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia.

Your responsibilities

• Manage customer complaints from receipt right through to resolution
• Understand industry regulation and how this matches with Capital One policies
• Support customers and resolve their concerns as quickly as you can 
• Do a thorough investigation to help understand their situation and find a resolution
• Support the business in improving their processes

Training & development

At Capital One, they will invest in you at every stage. Their associates are empowered to build lasting professional and social relationships, get immersive hands-on learning, and gain skills-based knowledge through mentoring programs, targeted learning plans, competency-based development, and educational assistance.

Compensation & benefits

Capital One UK offers competitive salaries, benefits, and a working environment where you’re valued as part of the team. The salary payment for the position is GBP 24,000, alongside this you will get great secondary benefits such as:

• Stock purchase plan
• Employee & educational assistance
• Life and Medical insurance
• Flexible spending account
• Cycle to work scheme
• Fitness programs
• Enhanced parental leave

Career progression

The Magellan program is just one of the opportunities available to Capital One associates looking to continue on a trajectory of great career success. During the program, participants are guided through a robust agenda, including topics like developing their own personal marketing plan to highlight their skills and polishing their resume, as well as learning to identify potential roadblocks to success and develop strategies to combat them.

Work-life balance

Capital One's hybrid working model offers you the flexibility to work from its offices and home when you need to. The firm is big on collaboration and connection, and so generally encourages its associates to use the offices on Tuesdays, Wednesdays, and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Company culture

To make banking better, this company adopts certain values that have shaped its corporate culture over the years. These values are excellence and doing the right thing. The company also welcomes diversity among its employees to create an inclusive environment that will alienate no one, including new intakes such as fresh graduates and interns. There's a good balance in the staff population between both genders.

About you

• Great communication skills; can you explain sometimes challenging information to their customers?
• A passion to want to give the best service to every customer you speak to
• A quick learner; the complaints department is fast-paced and they need people to manage multiple complex issues at the same time
• Someone who can keep calm and be resilient; dealing with Complaints every day can be challenging but the rewards are great!
• Ability to manage your own time and caseload
• Proactively want to develop

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Sources

• Capitalonecareers.com
• Youtube.com
• Glassdoor.co.uk